Frequently Asked Questions
How can I buy tickets thru Ticketnet?
You have 3 options:
- Via Ticketnet Box Office - located at Yellow Gate of Araneta Coliseum, Araneta City, Cubao, Quezon City
- Via Ticketnet Outlets - Located in select at Fisher Mall, Eastwood Mall Concierge & selected SM Malls (see complete list of outlets under OUTLETS Category
- Via Online - www.ticketnet.com.ph
What do I do if I purchased tickets via online but I still haven't received my email receipt?
Please check under Junk Mail or Spam Mail.
If upon checking, there really is no email receipt received, please call our Customer Service Hotline at +632 8911-5555
Do I still need to have my electronic tickets be changed to a hard ticket?
No, your electronic ticket is your ticket. No need to fall in line to outlets or booths to have it exchanged to a hard ticket (unless specified otherwise on the electronic ticket)
Another person is selling me his electronic tickets, is it safe to buy it from him/her?
For your own safety and protection, please buy tickets only from AUTHORIZED Ticketnet Agents (e.g. Box Office, Outlets & www.ticketnet.com.ph)
Other people may be trying to earn money via scam by selling fraud tickets at a lower price, only for you to find out on the day of the venue that your tickets are being denied entry by the scanners.
Can I make multiple copies of my electronic ticket?
Your tickets are your responsibilty. To avoid problems at the venue, DO NOT DUPLICATE OR MAKE MULTIPLE COPIES of your tickets. Ticketnet or the Venue will not be held liable for reproduced tickets.
Why do you charge convenience fees on tickets?
Convenience charges pay for the costs incurred by TicketNet in bringing tickets into your neighborhood through our outlets and into your home via online ticketing system. We provide that service responsibility through our staff and our sophisticated computer system. There are no hassles, no lines to deal with, no nerve racking traffic to endure, and best of all, you don't even have to leave your office or home to assure yourself that the tickets you want can be yours. The result is convenience for you - the customer.
How are ticket prices determined?
Ticket prices are set by the performers and their promoters/producers. TicketNet has no role when it concerns determining ticket prices for the events.
Why are good seats difficult to purchase?
The live entertainment industry often creates a demand for tickets that exceeds its supply. TicketNet's responsibility is to maximize the public's access to the tickets for the events. We do not control the number of seats that are made available for an event. TicketNet sells only those tickets that are made available to the public by the performers and their representatives - the promoter/producer.
How to purchase Tickets Online?
BUY YOUR TICKETS ONLINE! WWW.TICKETNET.COM.PH
Skip the line! Go Ticketnet Online!
Avoid the long line and save precious time as you buy your tickets right at the comfort of your own home. Anytime - rain or shine! Open 24 hours a day, 7 days a week.
Senior Citizen Policy
Republic Act 9257, Article 7. 20% Discount on the sale of the goods and services covered by Section 1 to 6 of the Article, from all establishment for the exclusive use and enjoyment of availment of senior citizens.
20% discount is granted to all holders of Senior Citizen (SC) ID *One SC ID, one ticket only SC ID holder must be present in buying tickets. Senior Citizen is requested to provide additional ID to verify authenticity of the SC ID. In case SC is not present, the SC ID, additional ID and authorization is required to purchase ticket in their behalf.
Only immediate family member is allowed to purchase ticket in their behalf. Representative must provide ID to support relationship to the SC ID.
Credit Cards Accepted Online
Ticketnet Online only accept the following credit cards: (for online transactions only) 1. MasterCard cards issued in the Philippines 2. Visa cards issued in the Philippines Please call 8911.5555 for more information.
Cancelled Shows Refund Process
Tickets that were purchased online will automatically be refunded to the original purchaser’s credit card. Amount will reflect within 7-9 banking days.
For tickets purchased through the Box Office and Outlets, cash refund will start on announced refund date. Hard tickets must be surrendered at the Ticketnet Box Office located at the Yellow Gate of Smart Araneta Coliseum between 10am – 7pm ( Mondays – Sundays)
Solely ticket prices are subject for refund. Outlet fees, convenience fees and other handling fees are not subject for refund.
For any questions regarding refunds, please email Ticketnet at info@ticketnet.com.ph or call 8911-5555.